Privacy Policy

Last updated: 16 September 2026

NNST respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us or otherwise interact with us.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it and the rights you have over your information.

Our website is https://www.nnst.co.uk/.

1. Who we are

For the purposes of UK data protection law, the organisation responsible for your personal information is:

NNST
Website: https://www.nnst.co.uk/
Telephone: 01924 682681
Email: [insert privacy/contact email]
Registered address: [insert registered business address]
Company registration number: [insert company number, if applicable]

Where this Privacy Policy refers to “NNST”, “we”, “us” or “our”, it means the organisation responsible for processing your personal information.

2. The information we collect

Depending on how you use our website and services, we may collect the following types of information:

Information you provide to us

This may include:

Your name
Billing and delivery address
Email address
Telephone number
Account login information
Order and purchase information
Payment-related information
Information you provide when contacting our customer service team
Information you provide through contact forms
Product reviews, feedback or other content you submit
Any other information you voluntarily provide to us

We do not normally need to see or store your full payment card details. Payments may be processed securely by our third-party payment providers.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Time zone
Website pages visited
Products viewed
Referring website
Approximate location derived from your IP address
Information about how you interact with our website

Some of this information may be collected through cookies and similar technologies.

3. How we use your information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of products
Manage your customer account
Process payments and refunds
Communicate with you about your orders
Respond to questions and customer service enquiries
Provide information about our products and services
Improve our website, products and customer experience
Detect and prevent fraud, abuse and security incidents
Maintain the security and functionality of our website
Keep appropriate business and financial records
Meet our legal and regulatory obligations
Handle complaints, returns and warranty-related matters
Send marketing communications where we have a lawful basis to do so

We will only use your personal information for purposes that are lawful and compatible with applicable data protection requirements.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may need to use your information to enter into or perform a contract with you, for example to process your order, take payment, arrange delivery or provide customer support.

Legal obligation

We may process information where this is necessary for us to comply with a legal or regulatory obligation, such as accounting, taxation, consumer protection or fraud prevention requirements.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include website security, preventing fraud, improving our services, managing our business and responding to customer enquiries.

Consent

Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

5. Marketing communications

We may occasionally send you information about NNST products, offers, promotions or other services where we are legally permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not stop us from sending important service messages, such as information about an order you have placed.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to provide essential website functionality and, depending on your choices, to understand how visitors use our website and improve our services.

Cookies may be used for purposes such as:

Keeping products in your shopping basket
Maintaining your account and login session
Remembering preferences
Processing orders
Website security
Understanding website traffic and usage
Measuring marketing performance
Providing relevant website functionality

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through our cookie settings or through your browser settings.

For more information, please see our Cookie Policy.

7. Online accounts

If you create an NNST account, we may store information such as your name, email address, account details, order history and information associated with your account.

You are responsible for keeping your login credentials confidential.

Please contact us if you believe that your account has been accessed without your permission.

8. Orders and payments

When you place an order with NNST, we process the information necessary to complete your purchase.

This may include your contact details, billing information, delivery information, order details and payment status.

Payment information may be processed directly by third-party payment providers. We do not intend to store full payment card details on our own systems unless expressly stated otherwise.

Third-party payment providers process your information in accordance with their own privacy policies and terms.

9. Delivery and fulfilment

To deliver your order, we may need to provide relevant information to delivery companies, couriers, logistics providers or other fulfilment partners.

This may include your name, delivery address, telephone number and information necessary to complete the delivery.

We only provide information that is reasonably necessary for the relevant service.

10. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business and provide our services.

These may include:

Payment service providers
Delivery and courier companies
Website hosting providers
IT and technical service providers
Website security providers
Email and communication service providers
Customer service providers
Analytics and website performance providers
Marketing service providers, where applicable
Professional advisers such as accountants, auditors or legal advisers
Government, regulatory or law-enforcement authorities where we are legally required to do so

Where third parties process personal information on our behalf, we take appropriate steps to require them to protect that information and use it only for authorised purposes.

11. Third-party services

Our website may use third-party services to provide payment processing, analytics, marketing, security, delivery, customer support and other functionality.

These providers may process personal information on our behalf or independently as data controllers.

The specific third-party services used by NNST may change over time. Where appropriate, their own privacy policies will explain how they process personal information.

12. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or using appropriate contractual or other legal safeguards where required.

13. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax, fraud-prevention or reporting requirements.

The exact retention period depends on the type of information and why we hold it.

For example:

Order and transaction information may be retained for as long as necessary to manage the customer relationship and comply with legal and accounting requirements.
Customer service communications may be retained for as long as reasonably necessary to deal with the enquiry and any related issues.
Account information may be retained while your account remains active and for an appropriate period afterwards where necessary.
Marketing information may be retained until you unsubscribe or where our lawful basis for retaining it otherwise ends.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

14. Your data protection rights

Depending on the circumstances and subject to applicable legal requirements, you may have rights in relation to your personal information.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain processing, including certain direct marketing
Request the transfer of certain information to you or another organisation
Withdraw consent where we rely on consent as our lawful basis
Make a complaint to the Information Commissioner’s Office (ICO)

Your rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

15. How to exercise your rights

If you would like to exercise one of your data protection rights, please contact us:

Email: [insert privacy/contact email]
Telephone: 01924 682681
Address: [insert registered/business address]

We may need to request additional information from you to verify your identity before responding to certain requests.

We will normally respond to valid requests within the time period required by applicable data protection law.

16. Complaints

If you have concerns about how NNST handles your personal information, we encourage you to contact us first so that we can investigate the matter.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113

17. Children’s privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, remove the information.

18. Website security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account and login information.

19. Links to other websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reading the privacy policy of any third-party website you visit.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make significant changes, we may provide additional notice where appropriate.

The latest version will always be published on this page with the date it was last updated.

21. Contact us

If you have questions about this Privacy Policy or how NNST handles personal information, please contact us.

NNST
Telephone: 01924 682681
Email:privacy@nnst.co.uk
Address: Office 2, Stainless House , Unit 1 Bridgeway Bradford BD4 9S
Website: https://www.nnst.co.uk/